Technical Support Service
We believe good chemistry goes beyond products. Our Technical Support Services are built to help customers get the best out of their processes. That’s why we offer our expert advice, hands-on guidance and real-world expertise.
Our experienced technical teams and fully equipped labs work closely with customers to recommend the right products, fine-tune applications, and solve production challenges. We combine deep industry knowledge with an understanding of each customer’s machinery, materials, and goals. Because every process is different, and one-size solutions don’t work.
Our support includes:
- On-site product recommendations and application trials
- Troubleshooting across all stages of the textile process
- Optimizing process recipes, from lab scale to bulk production
- Testing and evaluating fabric performance against quality parameters
- Colour matching and shade correction
- Dyestuff and auxiliary selection
- Assistance with pre-treatment, dyeing, finishing, and printing
- Introduction of new products and application training
- Custom finishes development
- Comparative studies of auxiliaries
- General chemical purity analysis
- Training sessions, workshops, and one-on-one learning
- Collaborative R&D for new processes and product development
Through innovation, continuous learning, and technical depth, we help our customers make confident, informed decisions and stay ahead in a changing industry.
Technical Training
At Harris & Menuk, we also have a dedicated, state-of-the-art training facility. In this facility, we offer hands-on learning, guided by our experienced technical specialists. Whether you’re a process head, a lab technician, or a floor operator, our training programs are designed to meet your need and take you further.
We offer stage-wise training across our entire product portfolio, covering everything from formulation basics to advanced application techniques. The goal is simple: to ensure your team understands how to use our products effectively, safely, and to their full potential.
Our training programs include:
- In-depth product training for optimized application and process efficiency
- “Chemical Handling Awareness” sessions for factory teams
- “Modern Dyehouse Management” workshops for industry professionals
- Customized sessions tailored to your specific machinery and workflow
- On-site or lab-based training, depending on your needs
